Welcome to Daily Dish, operated by 3D-LABS (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our food ordering platform that connects home cooks (Cooku), customers, and delivery partners.

1. Information We Collect

We collect information to provide and improve our services:

• Customers: Name, phone, email, delivery address, payment details, and order preferences.
• Cooku (Home Cooks): Name, contact info, address, bank details, and food license (if applicable).
• Delivery Partners: Name, phone, address, ID proof, vehicle info, and bank details.

We also collect device data, location info, and usage statistics for better app performance and delivery tracking.

2. How We Use Your Information

• To register and manage user accounts
• To match customers with home cooks and delivery partners
• To process payments securely
• To provide real-time delivery updates
• To improve our app and customer support
• To comply with legal and regulatory requirements

3. How We Share Information

We never sell your personal data. We may share it only with:

• Cooks – to prepare your food
• Delivery Partners – to deliver your order
• Payment Providers – to handle secure transactions
• Service Providers – for analytics, hosting, and customer support
• Law Enforcement – when legally required

4. Data Security

Your personal data is stored on secure, encrypted servers. Sensitive information like passwords and payment details are protected using SSL and modern encryption technologies.

5. Your Rights

• Access, update, or delete your information
• Withdraw consent at any time
• Request a copy of your data

To exercise these rights, email us at info@3d-labs.com.

6. Data Retention

We keep your information as long as your account is active or as required by law. Once it’s no longer needed, it is safely deleted or anonymized.

7. Refunds and Quality Concerns

At Daily Dish, customer satisfaction and food quality are our top priorities. If you receive food that is not in good condition, spoiled, or not as described, please report it immediately through the app or contact our support team. Upon verification, you will receive an immediate refund to your original payment method.

• Refund requests must be made within 2 hours of delivery.
• Photo or video proof of the issue may be required for validation.
• Refunds are processed within 3–5 business days depending on your payment provider.

We reserve the right to investigate repeated refund requests to prevent misuse of this policy.

8. Third-Party Links

Our app may contain links to third-party services like payment gateways. We are not responsible for their content or privacy practices.

9. Children’s Privacy

Our service is not meant for children under 16. If such data is collected, we will remove it immediately upon discovery.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically for any changes.

11. Contact Us

If you have questions about our Privacy Policy or Refund Policy, please contact us:

• Company: 3D-LABS
• Email: 3dlabs.design@gmail.com
• Support Email: info@3d-labs.com
• Phone: +91-98435 11204